FAQs
  • About Sales

1. What's your MOQ?
                   
Different types of products have different minimum order quantities, please consult us for details.
2. What is your deposit percentage?
                    We usually charge 30% of the contract amount as a deposit and the remaining 70% as the balance.
3. Do you provide OEM/ODM service?

                    We provide one-stop services from design, production, packaging, inspection and logistics and OED/ODM integrated solution.

 

  • About Production

1. How long does it take to open the mold?
                   Usually it takes 5-15 days, depending on the complexity of the mold.
2What's the standard length of your aluminum profiles be shipping?
                   
The standard length of our aluminum profiles is 6 meters, we can cut to a specific length as you need.
3What's the thickness for anodizing?
                   
The normal thickness is about 10-12 um. We also can make the thickness according to your needs.
4What color can you make for powder coating? What's thickness of powder coating?
                   
We can make a variety of colors, and as long as you provide a color swatch, we can make any color. The normal thickness of the powder coating is 50-80um.
5What's the lead time for production?
                   The specific lead time is subject to the order quantity, you can consult us for details. Usually, 10-15 days for normal orders and 25-30 days for mass orders.
6. What certification do you have? What's your standard?
                   
We have ISO9001:2015 certification. Our standard is GB.
7. What about the packing?
                   
Normally we use plastic film and kraft paper. We can also package according to your requirements.

*For more sales or production questions, please contact us by email: [email protected].


  • About After-sale

1. What to do if there are quality problems when receiving the cargo?
                   Please contact us within 3 days after receipt.
2How long will it take to receive after-sales feedback?
                   
After receiving customer complaints, we will give feedback within 2 working days by writing, e-mail or telephone.
3Can I apply for a refund or compensation?
                   
The above can be decided in consultation with the salesman.

*For more after-sales questions, please check our after-sales service page or contact us by email: [email protected].

Message
If you have any suggestions or question for us.Please contact us.
*
*
*
*
please select your country
  • Afghanistan
  • Australia
  • Bouvet Island
  • Brazil
  • Canada
  • France
  • Germany
  • Italy
  • Spain
  • Switzerland
  • United Kingdom
  • United States
  • ---------
  • Aland Islands
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegowina
  • Botswana
  • British Indian Ocean Territory
  • British Virgin Islands
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Cape Verde
  • Caribbean Netherlands
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo
  • Cook Islands
  • Costa Rica
  • Cote D'ivoire
  • Cuba
  • Curaçao
  • Cyprus
  • Czech Republic
  • Korea,D.P.R.K
  • Congo, The Democratic Republic
  • Denmark
  • Djibouti
  • Dominican Republic
  • Timor Leste
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faeroe Islands
  • Fiji
  • Finland
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Georgia
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • France, DOM-TOM Guadeloupe
  • U.S. Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-bissau
  • Guyana
  • Haiti
  • Heard Island and Mcdonald Islands
  • Honduras
  • Hong Kong, China
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran (Islamic Republic of)
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea, Republic of
  • Kosovo
  • Kuwait
  • Kyrgyzstan
  • Lao People's Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau, China
  • Macedonia,F.Y.R.O.M
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • France, DOM-TOM Martinique
  • Mauritania
  • Mauritius
  • France, DOM-TOM Mayotte
  • Mexico
  • Micronesia, Federated States of
  • Moldova, Republic of
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • France, DOM-TOM New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestine
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • France, DOM-TOM Réunion
  • Romania
  • Russia
  • Rwanda
  • Saint Barthélemy
  • St. Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin
  • France,St.Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Sint Maarten
  • Slovakia (Slovak Republic)
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia and The South Sandwich Islands
  • Sri Lanka
  • Libyan Arab Jamahiriya
  • Sudan
  • Suriname
  • Svalbard and Jan Mayen Islands
  • Swaziland
  • Sweden
  • Syrian Arab Republic
  • Taiwan, China
  • Tajikistan
  • Tanzania, United Republic of
  • Thailand
  • Croatia
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United States Minor Outlying Islands
  • Uruguay
  • Virgin Islands (U.S.)
  • Uzbekistan
  • Vanuatu
  • Vatican City State (Holy See)
  • Venezuela
  • Vietnam
  • France, DOM-TOM Wallis and Futuna
  • Western Sahara
  • Samoa
  • Yemen
  • Zambia
  • Zimbabwe
*
*
*
*
ver_code