1. What's your MOQ? Different types of products have different minimum order quantities, please consult us for details. 2. What is your deposit percentage? We usually charge 30% of the contract amount as a deposit and the remaining 70% as the balance. 3. Do you provide OEM/ODM service?
We provide one-stop services from design, production, packaging, inspection and logistics and OED/ODM integrated solution.
About Production
1. How long does it take to open the mold?
Usually it takes 5-15 days, depending on the complexity of the mold. 2. What's the standard length of your aluminum profiles be shipping? The standard length of our aluminum profiles is 6 meters, we can cut to a specific length as you need. 3. What's the thickness for anodizing? The normal thickness is about 10-12 um. We also can make the thickness according to your needs. 4. What color can you make for powder coating? What's thickness of powder coating? We can make a variety of colors, and as long as you provide a color swatch, we can make any color. The normal thickness of the powder coating is 50-80um. 5. What's the lead time for production?
The specific lead time is subject to the order quantity, you can consult us for details. Usually, 10-15 days for normal orders and 25-30 days for mass orders. 6. What certification do you have? What's your standard? We have ISO9001:2015 certification. Our standard is GB. 7. What about the packing? Normally we use plastic film and kraft paper. We can also package according to your requirements.
1. What to do if there are quality problems when receiving the cargo? Please contact us within 3 days after receipt. 2. How long will it take to receive after-sales feedback? After receiving customer complaints, we will give feedback within 2 working days by writing, e-mail or telephone. 3. Can I apply for a refund or compensation? The above can be decided in consultation with the salesman.