When you find any problems when you receive the goods, please let us know within 3 days. While explaining the problem, you can provide proofs such as photos and videos. We will handle the complaint according to the following procedures after receiving it.
1. After receiving the customer feedback, we will immediately record the information in detail to determine the cause of the problem, the batch, the quantity, the defect rate, the occurrence time, etc.
2. If there is a quality problem, we will send the information to the quality department for analysis.
3. After receiving customer complaints, we will give feedback within 2 working days by writing, email or telephone.
The quality department will work with the production department and the engineering department, conducting a comprehensive quality analysis of the samples provided by customers, and make a comprehensive comparison with our reserved samples to find out the cause of the problem, and issue a test report after recording the test data.
1. If the test results show that we are the cause of the problem, the customer can choose to return or exchange the goods or ask for compensation, which is subject to the negotiation results of both parties.
2. The quality department will confirm the quantity of raw materials, semi-finished products and finished products in the warehouse, stop production and shipment of products with similar defects, and treat them as substandard products.
3. For defective returned products, reprocessing is optional, and we will hand over to the production department to arrange reprocessing.
4. If the product cannot be reworked, the quality department will scrap or deteriorate the batch of goods.
5. The costs related to return, exchange and re-delivery may be decided through negotiation between the salesman and the customer.
